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Wednesday, 04 January 2006 |
Important Mail Server Changes Please Read Fully
We have decided to switch exclusively to using "SMTP AUTHORISATION" on all mail
servers.
These changes will enable us to better track down any spammers on the network who
adversely effect mail delivery for everyone.
Important Note to Windows Customers
We've recently enabled SMTP on all Windows servers to allow you to use the local
SMTP service to send mail from your scripts. Consequently if you have any script
that uses mail processing e.g Snitz, other forum software, custom script etc with
mail enabled, please ensure that you immedaitely update your script or forum to
use LOCALHOST as the mailserver rather than mail.yourdomainname.
For most customers whose sites we assist in the maintenance of we have already made
this change for you. If you are unsure on how to change your forum or scripts, or
whether you need to change anything at all, please feel free to contact us and in
most cases we should be able to update them for you or advise what changes should
be made.
When setting up your email client, the mailserver for both incoming and outgoing
mail will always be mail.yourdomainname The logon name is the full email address
of the mailbox you have created via the control panel e.g. username@yourdomainname
and the password is whatever you set when creating the mailbox in HSphere.
To enable SMTP Authorisation in most popular mail clients:
Outlook Express
1) Select 'Tools' -> 'Accounts' from the menu.
2) Highlight your account.
3) Click on the "Servers" tab.
4) Check the box that says "My Server Requires Authentication" for the "Outgoing
Mailserver".
5) Click "Settings" and ensure "Same as Incoming" is selected.
Outlook
1) Select 'Tools' -> 'E-mail Accounts' from the menu.
2) Select 'View or change existing e-mail accounts' and then press next.
3) Highlight your account and select change, or double click on the account.
4) Click on "More Settings".
5) Click on the "Outgoing Server" tab.
6) Check the box that says "My Outgoing Server (SMTP) Requires Authentication".
7) Ensure the "Use same settings as my incoming mail server" is selected.
Eudora
1) Select 'Tools' -> 'Options' from the menu.
2) Select "Sending Mail".
3) Check "Allow Authentication".
Other changes made recently include:
MAIL FROM DNS Check
MAIL FROM domain address must resolve; This helps stop bounces in the system, which
keeps the queue clear for your mail.
MAIL FROM Locality Check
You can only relay mail with a MAIL FROM address of your domain; This also helps
us to crack down on spammers so they do not overwhelm the mailservers and prevent
your mail from getting through.
We do not anticipate any issues with this change to SMTP Auth however if you have
any questions/comments/suggestions please feel free to contact us or post in this
support forum thread.
If you experience any problems, please submit a support ticket, and we'll get the
problems fixed ASAP.
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